Last Updated: [20/05/2023]
Thank you for shopping at chhabramusicals.com (“Website”), owned and operated by Chhabra Musicals (“we,” “us,” or “our”). We want you to be completely satisfied with your purchase, and we have outlined our cancellation and refund policy below.
- Cancellation Policy
1.1 Order Cancellation: You have the right to cancel your order before the product is dispatched. To cancel your order, please contact our customer support team as soon as possible. If your cancellation request is received within 24 hours of purchase and the product has not been dispatched, we will cancel your order and process a refund.
1.2 Order Modification: If you wish to modify your order after it has been placed, please contact our customer support team. We will make every effort to accommodate your request, but please note that order modifications are subject to availability and may not always be possible.
- Refund Policy
2.1 Eligibility: Our refund policy applies to products purchased from our Website. To be eligible for a refund, you must comply with the terms and conditions outlined in this policy.
2.2 Refund Process: If you are eligible for a refund, we will initiate the refund process within 15 days of receiving the returned product. Refunds will be processed using the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for shipping fees or any applicable restocking fees.
2.3 Return Shipping: If you need to return a product, you are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.
2.4 Condition of Returned Products: To receive a full refund, the returned product must be in its original condition, unused, and undamaged. All original packaging, tags, and accessories must be included.
2.5 Non-Refundable Items: The following items are not eligible for refunds unless they are defective or damaged upon receipt:
- Downloadable or digital products.
- Gift cards or vouchers.
- Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please contact us using the contact information provided below:
Chhabra Musicals Email: [info@chhabramusicals.com] Phone: [+919023111190]
Please note that our cancellation and refund policy applies only to purchases made through our Website and may be subject to change without prior notice.
By placing an order on our Website, you signify your understanding and agreement to the terms of this Cancellation & Refund Policy.
Last Updated: [20/05/2023]